Red Dot: Communication Design award
International Design Excellence Awards Finalist
European Product Design Award: 2020 Top Design
Indigo Design Awards - 4 Gold, 8 Silver, 1 Bronze
Group projects face difficulty to reach desired goals due to the lack of empathy and active listening in conversation.
Our project lighthouse is both an app and a device that works hand in hand to aid in active listening and empathy in group conversations.
The lighthouse device will visualize an individual's performances by color and opacity and send the collected data to the app that will show analysis of voice valence, arousal, and speech frequency to encourage participation and active listening.
Begin using the app by first connecting the app to the lighthouse device. Select between different teams you previously set up.
The Lighthouse app will show three graphs being energy(arousal), attitude(valence), and speech frequency to encourage participation and active listening.
View analytics of your data as well as tips for improvement for each graph for each group. Here you will be able to gain insights into you performance within you group conversations.
Users can view their overall data to make improvements in their conversational skills after the meeting as well as their development over time.
While conducting our research we had this question in mind:
How might we make empathy and active listening in group projects easier for increased productivity?
People are fearful of becoming the black sheep of the project.
“I’m scared to give my opinion because I’m scared to be judged.”
If you don’t take the time to listen to other people you get associated as a ‘know-it-all’.
“People are too transparent and don’t take other people’s feelings into consideration.”
There is an unspoken fight for power or competition of approval within a group.
“Some people shut you down... they are kinda like bullies.”
Personas & Journey Maps
We used various methods to evaluate our prototypes. The methods were crucial to help us improve the usability of our app as well as the general interaction itself.
User Tests & Interviews
Expert User Tests
WHAT WENT WELL?
I think what made this project successful was the simple yet impactful concept. I also feel that our cohesive branding and UI was successful in bringing the concept together.
WHAT WERE THE CHALLENGES?
The group went through constant pivots and took a while to come down to a finalized concept. There was a point in the project during ideation when the group was getting tired thus our ideas drifted away from our research more towards a “cool” sounding idea. However, we prevailed as we reconsidered our priorities and trusted the research and design process.
WHAT ARE THE OPPORTUNITIES?
Given the opportunity, I would like to conduct a Wizard of Oz testing method using a basic functioning prototype built with Arduino. It would be such a great way to validate the concept and identify parts of the Lighthouse experience that could be improved.
Want to see more?
Check out some of my other projects!
Among 17 selected design interns globally. Worked as a part of the Healthcare Information Systems division as a UX design intern.
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Service Design Challenge 2021
Service Design Challenge 2020 Finalist. Over a course of 6 months conducted research and used various service design methods to build a service model.